1. What is Spice Money wallet?

2.What can I do with Spice Money wallet?

3. What are the benefits of Spice Money wallet?

Benefits to Adhikari,
• (a) Anyone can become a Spice Money Adhikari by providing Proof of Identity (POI) and Proof of address (POA).
• (b) Adhikari can transfer money to any bank account in India and credit will be received in the bank account instantly through IMPS. Adhikari can also use NEFT to transfer funds.
• (c) Its convenient. Adhikari can transfer up to Rs.50,000/- per sender per month to any bank account across India.
• (d) Secure process with multiple layers of authentication ensure that your money is safe during transit.

Benefits to Customer,
• (a) Convenience of location & time. Customers do not need to travel to the bank branches and wait in lines.
• (b) Low fees for money transfers.
• (c) Low fees for money transfers.
• (d) Secure and trusted platform with SMS & receipt of transactions.
• (e) Its convenient. You can transfer up to Rs.50,000/- per month to any bank account across India by providing a POI & POA.

4. How do I Signup for Spice Money wallet?

• Ans - To sign up and to become an authorized Spice Money Adhikari visit our Signup page - https://www.spicemoney.com/AOB/. Provide us details like your Name, Mobile number, email, and location to request a callback. Our customer care team will give you a call and help you with onboarding. Once your details are verified, you will receive a username and password through SMS. Use these credentials to log in on our mobile app or website ( https://b2b.spicemoney.com and start earning with your money transfer business.

5. What do I get on becoming an authorized Spice Money Adhikari?

• (a) You will receive a downloadable link to Spice Money App.
• (b) Based on the amount of your business volume, you will also receive exclusive Spice Money marketing material including authorized Adhikari certificates, posters, banners, booklets, glow sign boards, etc.
• (c) You will earn commission on every transaction.

6. How do I download the Spice Money android app to start doing transactions?

• Ans – As soon as you become a registered Spice Money Adhikari, you will receive a link on your mobile for downloading the Spice Money mobile app. Click on the link and the download will start automatically. Also, If you wish to transact with your desktop, laptop, or any wired computer, you can visit our website https://b2b.spicemoney.com login with your Login ID and password, click on ‘Submit’ and start transacting.

7. How safe and secure is Spice Money?

• Ans – Spice Money is a completely safe and secure service licensed and approved by RBI. The safety of your money is our priority. Spice Money Wallet is secured using the highest level of encryption. There are multiple layers of security implemented to protect the Spice Money Wallet from any unauthorized access. The best-of-line network security is implemented to ensure only requests from authorized users enter the network. Any unauthorized request is rejected at the outermost security layer itself and there is no possibility that any Wallet may be hacked. Moreover, all transactions are user authorized and explicit consent in the form of MPIN is taken from the user to perform any transaction

8. What if my transaction done through Spice Money wallet is not successful, is my money refunded?

• Ans – Yes, your money will be instantly refunded back to your Spice Money wallet for any transactions that fail. Since we use IMPS service to transfer money to banks in India, Success and failures are instant, hence your money is transferred in real-time and is refunded instantly upon failure.

9. How can I contact Spice Money wallet customer care?

• Ans – You can reach us through the website, email, and phone,
• 1. Website: Visit the ‘Contact Us section on our website www.spicemoney.com, fill in the details of your query and submit the form
• 2. Email: You can email your queries, concerns, feedbacks, and complaints to customercare@spicemoney.com
• 3. Phone: You can also contact our customer care number 0120-3986786, 0120-5077786 between 7:00 AM and 11:00 PM, All days, except public holidays Refer to our Customer Grievance Policy @ https://www.spicemoney.com/customer-grievance

10. Why should I open a Spice Money wallet when I can use my debit card or credit card?

• Ans – Your credit cards and debit cards are prone to risks and exposures. This risk is minimized by first loading money into your Spice Money wallet and then using it to transact.

11. Can I transfer funds to a phone number outside the country?

• Ans – No. Spice Money wallet only allows you to transfer money to a bank account within India. Additionally, you can transfer money to a bank account using the account number and IFSC code of the beneficiary.

12. How do I load my Adhikari wallet to do transactions?

• Ans – You can load money into your Adhikari wallet through Netbanking. This can be done either through our website https://b2b.spicemoney.com or from Spice Money mobile app.

13. What if I forgot my Spice Money wallet Adhikari login password?

• Ans – You can click the forgot password link either on our website https://b2b.spicemoney.com or on our mobile app login page. This will allow you to generate an OTP to reset your Adhikari password. Enter the OTP received on your registered mobile number and create your new password